FAQ


FAQ

How should I store/protect my jewelry?
Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag.  Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.
Chlorine, especially at high temperatures, can permanently damage or discolor your gold jewelry. Gently clean your gold jewelry with a soft polishing cloth. Be sure not to over-polish jewelry because it can damage the finish.



How does 1 year Guarantee work? (Gold Plated Jewelry Only)
Diamond Gang works to create the highest standards in jewelry. We offer a 1 year guarantee on gold plated jewelry. If your piece is defective, fades or damaged during normal wear we will do a one-time replacement for you. Unless Diamond Gang determines the piece can be repaired or was intentionally damaged. In the event Diamond Gang no longer carries the piece you will be permitted to exchange for equal value item. For returns please contact our customer care team at service@diamondgang.co


How can I get further help?
If we were unable to answer your question please contact us via email at service@diamondgang.co please include your name, order number, and any other important information that will allow us to better serve your request.